Range bookends · 3 SCORM mini-cases

Nobody learns this
from a video.

v2026.05 · Range
3 builds
SCORM 1.2 compliant
Phishing at onboarding, de-escalation in a call centre, an ERP rollout. Each one drops the learner into the minute that costs the business money.
Index · three cases
01–03 Updated · May 2026
01
Compliance · security · onboarding

Phish-or-Pass

Day-one inbox triage, built for new-hire onboarding at 8–15 people a month.

Keystone. Triage four messages in a simulated inbox with the clock running. One is a trick positive: it teaches when to leave a message alone, which is the half awareness training skips.
L3 click-rate 18% → ≤5% L4 incidents 2/q → ≤1/yr Cohort 8–15/mo
Open simulation → Read brief
INBOX — DAY 1
IT Helpdesk
Password expires today — verify identity
09:14
Sarah Chen, People Ops
Welcome — your week-1 checklist
08:46
CEO (external sender)
Quick favour — are you at your desk?
08:22
DocuSign
Contract awaiting your signature
07:58
02
Customer service · soft skills · LAER

First-30-Seconds

Call-centre de-escalation, four-branch decision. Every wrong reply escalates the customer audibly.

Keystone. Pick the reply that follows LAER at four points in a call with an angry customer. A memorised script cracks under pressure, and the wrong choices let you hear it crack.
L3 FCR +8 pp target L3 escalation -30% Score ≥ 3 / 4 branches
Open simulation → Read brief
LIVE CALL — 00:00:14
Caller
"This is the third time I've called about this."
You
[choose your opener]
03
Tool rollout · ERP · procurement

Route-the-PO

Go-live training that survives the next UI refactor. Rules over screens.

Keystone. Route three purchase orders by the business rules underneath, so the ERP screen stops being the thing you memorise. Screens get redesigned; the rules outlive them.
L3 misrouted POs -50% / 6w L3 hand-edits -60% Score 3 / 3 correct
Open simulation → Read brief
PO-2026-0341 · ROUTE
PO-2026-0341
Acme Industrial
€ 12,480 · CapEx · Vendor T2
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